Customers have 14 days from receiving their order to request a return, in accordance with EU consumer law.

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1. Returns

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We accept returns within 14 days of receiving your order.

‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ Items must be:

• Unworn
  
• Unused
  
• In original packaging
  
• In resellable condition

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‎ If these conditions are not met, we reserve the right to refuse the return.

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2. How to Request a Return

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To initiate a return, please contact us at:

support@nemerion.com

‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ Include:

• Your order number
  
• Reason for return
  ‎ ‎

You must wait for confirmation before sending any item back.

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3. Return Shipping

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Customers are responsible for return shipping costs unless the item is defective or incorrect.

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4. Refunds

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Once your return is received and inspected, you will be notified.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping fees are non-refundable.

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5. Exchanges

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We currently do not offer direct exchanges.

Please return the item and place a new order.

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6. Damaged or Incorrect Items

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If your item arrives damaged or incorrect, contact us within 48 hours of delivery with photos.